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Shipping Info (all times are Pacific GMT -08:00)
-Any order placed by Fri. Dec. 13/13, Noon, using 'Ground' shipping option to delivery before Christmas. (East Coast)

-Any order placed by Mon. Dec.16/13, Noon, using 'Ground' shipping option to delivery before Christmas. (West Coast)

-From Tue. Dec. 18/13, Noon we advise the use of '2 day select' as the shipping option to delivery before Christmas.


Our office and warehouse hours are as follows:
December 23, 2013 until December 26, 2013 closed
December 30, 2013 -until January 1, 2013 closed
Starting January 2, 2014 regular hours

HAPPY HOLIDAYS
TheraGear Staff
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Privacy Statement

TheraGear® created this privacy statement to demonstrate its firm commitment to its visitors and customers privacy. The following discloses the information gathering and dissemination practices for TheraGear®.

When you order from TheraGear®, we need your name (first and last) your address (shipping address & billing address, if different than shipping address) your e-mail address, your phone number (if you wish to or we may call you regarding your order or future special offers and promotions) and a creditcard number with expiration date.

We do not sell any customer information to any third party. Neither do we provide any individually identifiable customer information to any third party except as follows:

in response to subpoenas, court orders or legal process, or if we find that your actions on our web site violate any laws or commonly acceptable website use practices; in order to finalize a purchase, certain information (such as purchase amount) is shared with your financial institution or credit card issuer; in the case of affiliate, purchasing groups or other referrals where the referring party requires some information (such as the amount of a purchase). This site contains links to other sites and may be "linked to" from other sites. We are not responsible for the privacy practices or the content of any such other Web site.

Security

Your TheraGear® account information is password-protected for your privacy and security.
In certain areas TheraGear® uses industry-standard SSL-encryption to protect data transmissions.


Satisfaction Guarantee

We at TheraGear® make every effort to ensure our customers satisfaction with our products. If you are unsatisfied for any reason within the first 30 days after our invoice date, please refer to the return policy below.

Of course not all products come under this guarantee. These are our extensive range of Videos, DVD's, CD's and books, which have been opened. We are sure you can appreciate the reason for this exclusion.
Not all situations are covered under the above policy. Should you have any questions, please do not hesitate to contact us.

Shipping Policy

On any shipment returned or redirected due to the customer providing incomplete or incorrect shipping addresses, please be advised that there will be a $15.00 shipping surcharge levied for each shipment or box, whichever is greater, in addition to any extra shipping costs.

We offer a variety of shipping options and will ship according to your choice. The rates will vary depending upon the option you choose.

All orders placed should be shipped within two business days.

In the unlikely event we are temporarily out of stock or unable to ship for any reason, we will ship as soon as we are able and process your payment at that time.

All goods are shipped f.o.b. our warehouse. All COD shipments will bear an additional per box handling charge. In the event that the package you receive appears damaged, please note any damage on the waybill when accepting the package. Please open immediately and inspect the goods for hidden damage. In the unlikely event of damage due to shipping, please contact us immediately. All shipment will be deemed to be delivered in good order after 2 days of actual receipt of the goods.


Please note that orders of $200.00 and above may require address verification, a signature and may be confirmed by a sales representative via phone.



Returns Policy

WE BELIEVE IN FAIR AND OPEN WAYS OF DOING BUSINESS AND TRUST THAT YOU WILL FIND THESE POLICIES FAIR TO BOTH YOU AND US

For all returns the following is required:
1. Contact our Customer Service department to obtain a Return-Goods-Authorization Number.
2. Ensure that this RGA number is visibly displayed on the packaging and noted in the letter which must accompany your return.
3. The goods being returned must be received by us within 14 days of issuance of the RGA number.
4. All returns must be made shipment prepaid, no credit for shipping will be issued

5.

Condition of goods or reason for return
Amount of credit

Goods and packaging returned like new (in re-saleable condition)

  • satisfaction guarantee
  • defective goods (manufacturers defects)


100% of purchase price (excl. s/h)
100% of purchase price (incl. s/h)
Packaging damaged but goods in re-saleable condition 10% - 20% restocking charge, depending on goods (excl. s/h)
Used goods, customer damaged goods No credit
Warranty claims Please see our warranty policies

Not all situations are covered under the above policy. Should you have any questions, please do not hesitate to contact us. All private label, personalized & custom made products may not be returned for a credit or refund, except for manufacturing defects during the warranty period.

Clearance Items

All clearance items are sold on a Final Sale basis. Any and all returns are to be for store credit only. The returns allowed will be as stated in the Return Policy Section above.

Warranty Policy

After the satisfaction guarantee period, each product has its own manufacturer's warranty. Please refer to the description of this product for the applicable warranty. In all warranty claims, we reserve the right to exchange, repair the goods or credit the customer in our sole discretion, excluding any shipping and handling charges.

We make no warranty, representation, guarantee or condition respecting any new product, whether express or implied, statutory or otherwise including without limitation, warranties of merchantability or fitness for purpose and any such warranty, representation, guarantee or condition is excluded. Our sole responsibility for warranty claims is limited to return and refund as stated above and in our returns policy.


Sales Policy

Subject to the policies contained on this page, all sales are final. No responsibility or liability is accepted or assumed for any product or the use thereof by anyone outside of the manufacturer’s warranty for that or as otherwise detailed on this page. All returns must be within the policies herein set out. The terms of the sale are those in writing and may not be altered except by written instrument signed by both parties and forming part of the sale contract. Any dispute with respect to any sale, product, liability for the use of any product or any other dispute of any nature whatsoever shall be exclusively referred to and exclusively governed by the laws of the Province of British Columbia and any purchaser or user of the products hereby attorns exclusively to the courts of the Province of British Columbia.


Limitation of Liability

Neither the vendor nor the manufacturer accept any liability whatsoever with respect to the use or non-use of any product. Under no circumstances shall the vendor or the manufacturer be liable for any special, direct, indirect, consequential, incidental, exemplary or punitive damages, losses, injury, cost or expenses of any nature related to any product or the use thereof. Total liability for any claims, whether in contract, tort, warranty, negligence or otherwise shall be limited to the price paid for any product. The use of weights in conjunction with Swiss Exercise Balls and Swiss Pro Balls is contraindicated and no liability whatsoever will be accepted for any damages howsoever caused when weights are used with these balls. Any claims for damages of any nature whatsoever shall be exclusively governed by the laws of the Province of British Columbia and all disputants shall exclusively attorn to the Courts of the Province of British Columbia.


Cancellation Policy

We will accept cancellation of your order, provided we have not shipped the goods. Once the goods are shipped, no cancellation will be accepted, but you may return the goods, under our satisfaction guarantee. In all such cases you are responsible for the cost of shipping.

Cookies

TheraGear® may set and access TheraGear® cookies on your computer.
TheraGear® allows other companies that are presenting advertisements on some of our pages to set and access their cookies on your computer. Other companies' use of their cookies is subject to their own privacy policies, not this one. Advertisers or other companies do not have access to TheraGear®'s cookies.

Changes to this Privacy Policy

TheraGear® may amend this policy from time to time. If we make any substantial changes in the way we use your personal information we will notify you by posting a prominent announcement on our pages.

Privacy Officer: Dan McDonald (dmcdonald@theragear®.com)